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How Ultimate Care Boosted Revenue Over $50,000 By Identifying Hidden Errors
The customer business
Ultimate Care is a New York City-based home care company with over 2,500 caregivers. Caregivers provide companion care and daily living assistance at the patient’s home, as well as personal care and 24/7 live-in care.
The customer problem
Ultimate Care first discovered Celery while using Payroll Guard and was then introduced to Profit Shield.
Before implementing Profit Shield, the Ultimate Care’s finance department struggled with a time-consuming and unreliable process for identifying financial discrepancies:
- Siloed Data & Departmental Bottlenecks – Payroll, billing, and compliance teams worked in isolation, requiring data to pass through multiple departments before errors were identified—if they were caught at all. There was no guarantee issues would be flagged in time to prevent financial losses.
- Service Code Errors – Incorrect coding went unnoticed, leading to billing mistakes and lost revenue.
- Unassigned Visit Rates – Some patient visits lacked assigned rates, creating inconsistencies in billing and reimbursement.
Manual & Inefficient Review Process – Finding mistakes relied on employees manually reviewing data across systems, increasing the risk of oversight and delayed corrections.
The solution
By adopting Profit Shield, Ultimate Care leveraged its advanced features to gain a holistic, automated approach to financial oversight:
- AI-Powered Error Detection – Celery’s Profit Shield flagged anomalies across payroll, authorizations, services, and billing—offering a real-time view of financial risks.
- Automated Data Validation – Errors that previously required months to uncover and a lot of manual work, or were never uncovered, can now be identified easily.
- Minimal Staffing Required – By reviewing data twice a week, the provider uncovered hidden financial losses that previously slipped through the cracks, saving thousands each week.
- Intuitive Interface – The team was able to implement and use Profit Shield immediately, with no formal onboarding required.
Now, we catch costly mistakes in real time—before they slip through the cracks.
Before Celery, catching hidden finance errors felt like a guessing game. Our data moved through multiple departments, and there was no easy way to cross-check it all.
"Profit Shield helps identify issues we're having every week. It saves us from significant losses in the long run and is very easy to use."
“Before Celery we had no real way to find hidden errors. Our data has to pass between multiple departments and be cross referenced, and there was no guarantee we’d catch everything. Now, we can find mistakes that are costing us in real time.”
The results
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Profit Shield flags issues for us every single week. It’s easy to use and saves us from losses we wouldn’t even know were happening otherwise.
Before Celery, validating financial data across departments was manual and inconsistent. Now, we catch costly errors in real time—without slowing down the review process.
Ready to take control and leverage your financial data?
